Tell us if you have a concern about our website, communications, enquiry handling or pre-launch activities.
Explain what happened, the date, the communication or service concerned, any relevant reference and the outcome you are seeking. Provide contact details if you would like a response. Do not include medical records or unnecessary information about another person.
We will review the information, direct it to the appropriate person and ask for clarification where needed. We will explain the outcome and any available next step. If you remain dissatisfied, you can request a further review through the same contact route, quoting your earlier enquiry details.
Select Privacy request on the contact form for concerns about personal information. You may also contact the Nigeria Data Protection Commission through its official channels.
Membership and claims services are not yet open. This complaints route does not provide clinical care, emergency assistance or approval of treatment costs.